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Here's how we can assure you will be satisfied...

(1) 100% Satisfaction Guarantee:
If you aren't satisfied with a product, it can be returned for a refund. Also, any merchandise that is defective or damaged can be returned within 30 days of receipt of shipment for a full refund. Details

(2) Fast Shipping:
Most orders ship within 24-72 hours by UPS or US Postal Service. If your order is shipped by UPS, you will receive order tracking details to always know where your shipment is.

(3) Outstanding Customer Service from a Reputable Company:
Our corporation, Hill Castle Industries, has been conducting business online with thousands of satisfied customers since August of 2002. Though Are Seen On TV.com launched it's online store in April of 2005, we have the support of distributors and manufactures that have been supplying the types of products we sell for several years.



Ordering / Shipping FAQ's:

Ordering:

Is it safe to place an order on your web site? What payment methods do you accept?
Can I return a product if I want to? Do you charge sales tax?
How can I contact Are Seen On TV.com? Will you sell, rent or give my private information to anyone?
 
Shipping:  
How long does it take to deliver my order? Do you ship to my hometown?
How much are shipping costs? Do you ship to P.O. Boxes, and APO / FPO Addresses?
What carrier will deliver my package? Do you ship to countries other than the United States?
Can I track the location of my order? Can I have a package delivered to Alaska or Hawaii?


  Ordering Information Details

Payment Options:
Are Seen On TV.com accepts:


We also accept check cards that have the Visa or Master Card logo on them.

Note: Orders paid for by personal check will ship after your check clears our bank. This usually adds an additional five business days to the shipping time.

Merchandise Return Policy:
Any merchandise that is defective, damaged or shipped in error by Are Seen On TV.com can be returned within 30 days of receipt of shipment for full credit. Any products a customer wants to return due to dissatisfaction (don't want the product, didn't meet their expectation, don't like the color, etc.) can be returned within 30 days of receipt of initial shipment. The RMA procedure must be followed when returning products. Details

Sales Tax:
Sales tax of 6% is included only for shipments sent to Florida addresses.

Canceling Your Order:
Orders can be cancelled at any time before the order has begun the fulfillment process. The fulfillment process begins when our warehouse receives your order. After this time, our Merchandise Return Policy is applicable.

Purchasing Your Products:
There are only a few steps needed for you to complete your purchase.

  • Locate your products on the Are Seen On TV .com web site.
  • Click the "Add to Cart" button to drop the product in your shopping cart.
  • When viewing your products in your shopping cart, click the "Checkout" button.
  • If you do not already have an account, enter your account information in the "Profile Details" form and hit the "Submit" button. This will complete your account setup and create a login and password that will help you to quickly make another purchase the next time you visit Are Seen On TV .com.
  • Choose a payment method for your order. Click the "Continue" button.
  • Enter your credit card information if you are purchasing your products with a credit card and upon clicking the "Submit Order" button, you quickly made your purchase!

Creating Your Account:
Having your own Are Seen On TV .com account will enable you to quickly purchase products on your return visit and also enable you to make your first purchase. You can setup an account either before shopping or after your shopping is complete and you are prepared to order your products.

Whether you create an account before or after you have added items to your shopping cart, the process is the same; quick and easy. To create an account, when you are not viewing your shopping cart, click the link "Account Login" found at the top of your page. On this page you'll see a "Register" link which you'll need to click. If you are in the shopping cart, click the "Register" link on the right side hand side of your screen.

You will then be able to entered the requested information in a form. After doing so, your account will be live and you will be logged in.


  Shipping Information Details


Shipping Options:
Lower 48 States - Orders weighing one pound or less will be shipped by . Orders weighing more than one pound will be shipped by .

Note: Some rural zip codes are charged an extra $2.00 fuel charge by UPS. This is not a charge added by Are Seen On TV .com. It is added by UPS. Click here to see if your zip code qualifies for this fee.

Alaska and Hawaii - All shipments to these states are by U.S. Postal Service only.

P.O. Boxes - All shipments to P.O. Boxes are delivered by U.S. Postal Service. UPS does not deliver to P.O. boxes.

APO / FPO Addresses - We are unable to deliver to APO / FPO addresses at this time.

Countries We Ship To:
Currently we ship only to the 50 U.S. states but we will be expanding the number of countries we ship to in the near future.

Tracking Your Order:
For UPS orders, after approximately 3-7 business days "not including Saturday and Sunday" of receiving your order, a tracking number for your shipment will be emailed to you. Currently shipments sent by US Postal Service can not be tracked.

Expected Delivery Dates:
Most shipments to the lower 48 states arrive within 5-12 business days. Shipments to Alaska and Hawaii may take as long as 20 business days to arrive. Payment by personal check adds approximately five business days to all shipping times since checks must clear our bank before items are shipped.


  FAQ's
 
Absolutely. Are Seen On TV .com understands that security of credit card and personal information is critical to our customers so all transactions are conducted using Secure Socket Layer (SSL) protection. You will notice that after you add an item to your shopping cart and then click the "checkout" button, all further pages are encrypted and secure. You can verify this on most browsers by looking for a picture of a padlock or similar icon at the bottom of your browser. Here's a link to verify that Are Seen On TV .com uses a secure connection to accept your personal information:


 
Can I return a product if I want to?
 
Yes. Any merchandise that is defective or damaged can be returned for replacement within 30 days of receipt of shipment. Also, if you were incorrectly shipped an item that you did not order we will replace that item at no cost to you. If you ordered an item that you wish to return for any other reason, please see the instructions in our 100% Satisfaction Guarantee Policy.
 
How can I contact Are Seen On TV.com?
 
We can be contacted 24 hours a day, 7 days a week. Please see our Contact Us page for details.
 
What payment methods do you accept?
 
Are Seen On TV.com accepts: Visa, Master Card, Discover, American Express, PayPal, Checks and check cards that have the Visa or Master Card logo on them.
 
Do you charge sales tax?
 
Only to shipments going to an address in the state of Florida. Florida law requires we charge a 6% sales tax.
 
Will you sell, rent or give my private information to anyone?
 
No. Never. Not under any circumstance. The only way this could occur is if you give us specific permission to do so or we are required to by law enforcement officials. We will also never send any email or mail solicitations to you about our own products unless you specifically give us permission to.
 
 
How long does it take to deliver my order?
 
Most shipments to the lower 48 states arrive within 5-12 business days after the order is placed. Shipments to Alaska and Hawaii may take as long as 20 business days to arrive.
 
How much are shipping costs?
 
Shipping prices vary by the weight of the products you order. The more products that are ordered, the lower the per item cost to ship the products is. To find the shipping cost for your order, simply add all items to your shopping cart and review the shipping costs.

Note: Some rural zip codes are charged an extra $2.00 fuel charge by UPS. This is not a charge added by Are Seen On TV .com. It is added by UPS. Click here to see if your zip code qualifies for this fee.
 
What carrier will deliver my package?
 

Lower 48 States - Orders weighing one pound or less will be shipped by . Orders weighing more than one pound will be shipped by .

Alaska and Hawaii - All shipments to these states are by U.S. Postal Service only.

P.O. Boxes - All shipments to P.O. Boxes are delivered by U.S. Postal Service. UPS does not deliver to P.O. boxes.

 
Can I track the location of my order?
 
All shipments sent by UPS can be tracked. Within 3-7 days of placing your order, you will receive by email your UPS tracking number. Currently shipments sent by US Postal Service can not be tracked.
 
Do you ship to my hometown?
 
Currently we ship to all 50 U.S. states. We will be expanding the number of countries we ship to in the near future.
 
Do you ship to P.O. Boxes, and APO / FPO Addresses? 
 
We do ship to P.O. Boxes but we are unable to deliver to APO / FPO addresses at this time.
 
Do you ship to countries other than the United States?
 
Currently we ship only to the 50 U.S. states but we will be expanding the number of countries we ship to in the near future.
 
Can I have a package delivered to Alaska or Hawaii?
 
Yes. All shipments to these states are by U.S. Postal Service only.
 
 
 
 
 
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Are Seen On TV .com is an independently owned corporation with no implied relationships to any "As Seen On TV" web sites or businesses.
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