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We want you to be completely satisfied with your Are Seen On TV .com purchase...

Guarantee Details:
Our mission at Are Seen On TV .com is to ensure our customers receive the products they order and those products perform as expected. Our 100% Satisfaction Guarantee gives our customers the confidence and flexibility in purchasing our products. Here's the details of our guarantee;

Damaged, Defective or Incorrect Products:
Any merchandise that is defective, damaged or shipped in error by Are Seen On TV.com can be returned within 30 days of initial shipment for credit towards an identical replacement product. A new replacement item will be sent to replace the damaged or incorrect product. Are Seen On TV .com must be either notified in writing by U.S. Postal Service or email within 10 days of product delivery. An RMA (Return To Manufacturer) number must first be obtained before the customer is able to return the product. Our RMA procedure below applies to these type of returns.

Products a Customer is Not Satisfied With:
Any products a customer wants to return due to dissatisfaction (don't want the product, didn't meet their expectation, don't like the color, etc.) can be returned within 30 days of initial shipment by following the RMA procedure below. Are Seen On TV .com must be either notified in writing by U.S. Postal Service or email within 10 days of product delivery. All returned product must be unused and in re-sellable condition including the product's packaging. A 30% restocking fee will be charged on these items. Note: By law, some products are not returnable. These include health/beauty products, personal care products and other similar products that are used on the face, body or mouth. These returns must be handled through the product's manufacturer.

RMA Procedure:
Obtaining an RMA before returning a product is required. Any products returned without an RMA will not be accepted. Steps to follow;

1

Request an RMA number from Are Seen On TV .com by sending an email to:


In your email, please provide:

  • Your order number
  • The name of the product you wish to return
  • Your name, shipping address, telephone number and email address
  • Reason for returning the product
2

Upon receiving your RMA number, please send the product to:

Are Seen On TV.com
5933 W. Hillsboro Blvd. #169
Parkland, FL. 33067

Note: We do not reimburse the shipping costs to return products. Any collect or C.O.D. packages will be refused. Please include the RMA number on the outside of your package.

   

 
 
 
 
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Copyright© 2005 Hill Castle Industries, L.L.C. DBA Are Seen On TV .com
Are Seen On TV .com is an independently owned corporation with no implied relationships to any "As Seen On TV" web sites or businesses.
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